Cancellation

Cancellation policy

For renters

Refunds depend on when you cancel and the current status of your booking. When you submit a booking request, your card is authorised but not charged — it is only charged once the owner approves.

Before the owner approves your requestFree cancellation — the card hold is released
48 or more hours before pick-upFull refund
Less than 48 hours before pick-up50% refund
After the rental has startedNo self-service cancellation

To cancel a booking, go to My bookings and select the relevant booking. The refund is issued to the original payment method via Stripe and typically arrives within 3–5 business days. The optional Full protection add-on is non-refundable once the booking is confirmed. If the rental has already started, cancellations are not self-service — please contact us if something has gone wrong.

For owners

As an owner, you may cancel a confirmed booking before or during the rental period. Owner cancellations are taken seriously because they significantly affect the renter's plans.

  • The renter always receives a full refund, regardless of timing.
  • Owner-initiated cancellations are logged and tracked on your account.
  • Repeated cancellations may result in admin review, listings being paused, or account suspension.

If you don't respond to a booking request within 24 hours, the request expires automatically and the renter's card hold is released — no refund is needed. To cancel a confirmed booking, go to My bookings and open the relevant booking. If you need further assistance, contact us at support@rentlocal.fo.