Frequently Asked Questions — Car Rental in the Faroe Islands

RentLocal is a peer-to-peer marketplace — local owners set their own daily rates and compete for bookings. Because there is no agency middleman, prices are market-driven and often more affordable than traditional rental companies, but we do not guarantee the lowest price. You can compare cars side by side on the browse page and choose the price that fits your trip.

Every car on RentLocal is owned by a real person in the Faroe Islands. Owners list their car, set their own price and availability, and you book directly. Stripe handles payment in DKK, our team verifies every renter's licence, and we step in if anything goes wrong. Pickup is coordinated directly with the owner.

You must be at least 21 years old and have held a valid driver's license for at least three years. Some owners set a higher minimum age — that will be shown on the listing.

Yes. Before your first booking request, you upload your driver's license and date of birth. Our team reviews it manually — usually within 24 hours. You only need to do this once.

Each owner sets their own pickup location and instructions, shown on the listing. Most pickups happen in the owner's town — common locations are Tórshavn, Vágar (near the airport), Klaksvík, and Runavík.

Pick your dates on a listing, choose your protection (Full protection or Basic), and pay. Your card is authorised but not yet charged. The owner has 24 hours to approve or decline. If they approve, your card is charged and the booking is confirmed. If they decline or don't respond in time, the hold is released automatically and you're not charged anything.

All payments are handled by Stripe in DKK. You can pay with card, MobilePay, Apple Pay, and other supported methods. Your card is authorised when you submit the booking request and only captured once the owner approves.

Yes. You can send a pre-booking inquiry from any listing without committing — handy if you want to ask about pickup or extras first. Once you've sent a booking request, all messaging happens inside the booking conversation.

Yes, with conditions. If the owner hasn't approved yet, you can cancel for free — the card hold is released. Once the booking is confirmed, you get a full refund if you cancel at least 48 hours before pickup, or a 50% refund within 48 hours. Once the rental has started, cancellations are no longer self-service — contact us if something has gone wrong.

Full protection (recommended) costs 150 DKK per rental day and brings your damage excess down to 0 DKK. A 2 500 DKK refundable deposit is charged before pickup; after the trip we refund it minus any documented tunnel fees, missing fuel, or extraordinary cleaning / smoke-odour fees. Basic costs nothing extra up front, but a 7 500 DKK refundable damage deposit is charged 48 hours to 7 days before pickup and held in case of damage. The Basic deposit is automatically refunded 24 hours after the trip ends if no damage is reported.

The damage deposit is a refundable charge of 7 500 DKK taken from your card up to 7 days before pickup. If no damage is reported within 24 hours after the trip ends, we automatically refund the full amount. Refunds typically arrive on your card in 3–5 business days. If the owner reports damage, RentLocal keeps the deposit — and you have 48 hours to dispute the report from the booking page.

If no damage is reported, we automatically refund the deposit shortly after the 24-hour owner reporting window closes. Refunds arrive on your card in 3–5 business days. If a damage report is filed and you dispute it successfully, refunds are issued the same way.

We start charging 7 days before pickup and retry every couple of hours, notifying you each time. If the deposit is still unpaid 48 hours before pickup, the booking is automatically cancelled and the rental fee refunded in full. Make sure the card has at least the deposit amount available in good time before pickup.

If damage occurs, the owner files a damage report with photos within 24 hours after the trip ends. With Full protection your excess is 0 DKK, so the damage cost doesn't fall on you (the owner files the repair claim with their own insurance). With Basic, RentLocal can charge up to the damage deposit. You have 48 hours to dispute the report from the booking page, and our team reviews every dispute.

No. All Faroese tunnels (Vágatunnilin, Norðoyatunnilin, Eysturoyartunnilin, Sandoyartunnilin) are post-pay. After your trip the owner submits the documented crossings within 48 hours and we deduct the toll plus a per-tunnel service fee from your refundable deposit. If the deductions exceed your deposit, the residual is charged to your saved card off-session. You'll be notified before any charge is taken.

Yes. Return the car with the same fuel level as at pick-up. If the owner reports a fuel deficit at check-out, the missing fuel cost is deducted from your refundable deposit.

At drop-off the host can report extraordinary cleaning (750 DKK) and/or smoke odour (1,500 DKK) when the car is returned beyond normal wear. The amount is taken from your deposit together with any tunnel and fuel charges. If the total deductions exceed your deposit, we charge the rest to your saved card. You always receive a notification with photos and notes from the host, and you can contact support if you disagree with a deduction.

Roadside assistance is included with every rental at no extra charge. If you have a breakdown, a flat tyre, or get locked out, contact us through the booking page and we'll coordinate help.

We ask both the renter and the owner to take a few photos of the car at pickup (front, rear, left, right) and again at drop-off. It takes a minute and protects everyone if anything is questioned later. You'll see a guided flow on the booking page when it's time.

After your trip is complete, both you and the owner have 14 days to leave a review. Reviews are blind — neither side can read the other's review until both are submitted or the deadline passes. This keeps reviews honest.

Before your listing goes live, you connect your bank account through Stripe Connect. Your payout is released to your bank 72 hours after the trip is complete and free of disputes or open damage reports.

Yes. Every active listing must have a valid Tunnil.fo payment arrangement (single payment, automatic, or subscription). Renters cross under your account during the trip, and you submit the crossings to RentLocal within 48 hours after the trip ends. We charge the renter and transfer the full toll amount to you.