Terms & Privacy

1. Booking and payment

When you send a booking request, your card is authorised for the full amount through Stripe — but not charged. The owner has 24 hours to approve or decline. If approved, the payment is captured and the booking is confirmed. If the owner declines or does not respond, the authorisation is released and no charge is taken. All prices are in DKK. A service fee is shown as part of the booking flow before you pay.

2. Requirements

You must be at least 21 years old and have held a valid driver's licence for at least three years. Some owners may require a higher minimum age. You must complete renter verification before sending a booking request.

3. Pick-up, drop-off, and vehicle rules

The rental starts and ends at the agreed pick-up and drop-off times. Both you and the owner must document the car's condition with photos at pick-up and drop-off — these may be used in the event of damage or disputes. No refund is given for unused rental time if the car is picked up late or returned early.

Smoking is not allowed in any RentLocal vehicle. Smoke odour at drop-off will result in a 1,500 DKK fee. The car must be returned in acceptable condition and with the same fuel level as at pick-up. Extraordinary cleaning may result in a 750 DKK fee. Parking and traffic fines during the rental are your responsibility.

4. Deposit and protection

A refundable deposit is reserved or charged on your card up to 7 days before pick-up, depending on your choice. For both Full protection and Basic, the deposit must succeed between 7 days and 48 hours before pick-up — otherwise the booking is cancelled automatically and the rental fee is refunded in full.

• Full protection (recommended):optional daily add-on (price shown in checkout). Damage excess: 0 DKK — damage is covered by the vehicle owner's own insurance; you are not charged for crash damage from this deposit. The refundable 2,500 DKK deposit is separate and not for damage — it may be deducted after the trip for documented tunnel fees, missing fuel, extraordinary cleaning (750 DKK), or smoke odour (1,500 DKK). The remainder is refunded after the trip (typically 3–5 business days on your card) once any post-trip charges are settled.
• Basic: no add-on. You may be charged up to 7,500 DKK from the damage deposit if the car is damaged. The deposit is charged up to 7 days before pick-up and refunded within 3–5 business days after the trip if no damage is reported.

If combined deductions exceed the deposit, the remaining amount may be charged to your saved card.

5. Tunnel fees

Tunnel crossings in the Faroe Islands are post-paid and registered through the owner's Tunnil.fo account. The owner has 48 hours after the rental ends to submit documented crossings. RentLocal verifies the claim and deducts the tolls plus a service fee from your deposit. You may dispute tunnel fees within 48 hours of being charged, from the booking page.

6. Cancellations

Before owner approval: free cancellation — no payment taken. After approval: full refund if you cancel more than 48 hours before pick-up; 50% refund if less than 48 hours before pick-up. Cancellation is not available after the rental has started. If the owner cancels, you receive a full refund.

7. Damage and disputes

If damage is reported, the owner submits a damage report with photos within 24 hours of the rental end. You have 48 hours to dispute a damage report from the booking page. Under Basic, RentLocal may charge up to the deposit amount. Under Full protection, you are not charged for damage.

8. Roadside assistance

24/7 roadside assistance is included with every rental at no extra cost.

9. Limitation of liability

RentLocal provides the platform "as is". We are not liable for disputes between renters and owners except as required by applicable law. The rental relationship is between you and the owner.

Contact

For questions about your booking or these terms, contact us at support@rentlocal.fo.

What we collect

We collect information you provide when you register (name, email), when you complete renter verification (date of birth and driver's licence), when you send messages, and when you make bookings (dates, pricing, payment metadata, pick-up and drop-off photos, damage and tunnel-fee evidence). Payment card details are handled by Stripe and never stored on our servers. We also collect standard technical data (IP address, browser, timestamps) for security and operations.

How we use it

We use your data to run the platform: authentication, verification, bookings, payments, notifications, trust and safety, and customer support. We do not sell your personal data to third parties.

Third-party services

We use Stripe for payments, Supabase (EU region) for authentication and storage, Resend for email, Sentry (EU region) for error monitoring, and Vercel to host the application. Each provider processes data under its own privacy policy.

Your rights and cookies

You may request access to, correction of, or deletion of your personal data by contacting us at support@rentlocal.fo. We use cookies only for authentication and session management — no advertising or tracking cookies.